If any product sold by Train Wiser Ltd is damaged, defective or has any other problem must be reported to us within 7 days. Please contact us via email that can be found in the help list on the top right corner of the website.
In accordance with you statutory rights you have the option to withdraw from purchase within 7 working days from the day of the items delivery.
Please allow a minimum of 7 working days for your refund or exchange to be processed. The consumer at their own expense must return products within 28 days of cancellation and in original packaging. We recommend you return the product via recorded, special or proof of delivery services as we cannot be held responsible for lost returns, caused by your choice of carrier. All monies will be refunded for the product including delivery charges, except for the return postal charges.